Please see below our refund policy for cancelling parties, court bookings, course bookings and classes.
If the Client cancels a party the following shall apply:
If the Cancellation is made more than 4 weeks before the party booking USSC will issue a full refund; If the cancellation is made between 7 days and 4 weeks before the party booking USSC will issue a full refund subject to a £30 administration fee; If the cancellation is made less than 7 days before the party booking USSC will be entitled to keep 100% of the fee and such sum shall be non-refund subject to a £30 administration fee; For the avoidance of doubt, USSC shall be under no obligation to actively seek another booking; or USSC agrees, at its sole discretion to allow the amount paid by the Client to be transferred to another booking of the same session for the Client to use within 3 months of the cancelled booking.
If the Client cancels a court booking the following shall apply;
If the cancellation is made more than 24 hours before the court booking USSC will issue a full refund; If the cancellation is made less than 24 hours before the court booking USSC will be entitled to keep 100% of the fee and such sum paid shall be non-refundabe.
If the Client cancels a course booking the following shall apply;
If the cancellation is made more than 7 days before the course booking USSC will issue a full refund; If the cancellation is made between 4 and 7 days before the course booking USSC will issue a full refund subject to a 20% administration fee; If the cancellation is made less than 4 days before the course booking USSC will be entitled to keep 100% of the fee such sum shall be non refundable.
If the Client cancels a class booking the following shall apply;
If the cancellation is made more than 24 hours before the class booking USSC will issue a full refund; If the cancellation is made less than 24 hours before the class booking USSC be entitled to keep 100% of the fee and such sum paid shall be non-refundable.
A Member of USSC may book classes for free, inclusive of their membership, in advance. Any such booked classes must be cancelled with more than 24 hours notice prior to the class start time. If cancellation is within the 24 hour period and more than 1 hours notice of cancellation is given prior to the class start time, the member will receive a warning. Receiving 2 warnings in 30 days will result in the member forfeiting their advanced booking rights for the period of 2 weeks.
If a member does not attend a class that they have booked on to or fails to cancel with more than 1 hours notice prior to the class start time will result in the member forfeiting their advanced booking rights for the period of 2 weeks.
USSC reserves the right to cancel a booking at any time and, in this event, any payment made by the Client will be repaid or transferred to a new booking, at the Client's request, subject to all other terms and conditions. However, USSC shall not be liable to pay any other expenses incurred by the Client either directly or indirectly resulting from such cancellation.
Where a client has any concern or complaint about any class, course, booking or activity, he/she should address the matter immediately in writing to the Uppingham School Sports Centre Manager. Our aim is to ensure we fulfil expectations as far as possible, and we would always wish to rectify any issues raised. We regret we are unable to offer any recompense for complaints not brought to the attention of the Sports Centre Manager at the time.
All online-bookings made can only be cancelled over the telephone or in person at USSC reception.